General questions about our products
IS THE FLOSS COMPOSTABLE?
The silk floss is compostable. We had it tested it at the Maine Compost Facility. It composts in 3-6 months at a commercial facility. In homestyle bins it takes 6-10 months.
WILL COMMERCIAL COMPOST FACILITIES ACCEPT DENTAL LACE?
We suggest you contact your local commercial composter. Be sure to share the ingredients of the silk floss. The plant based vegan floss aka PLA is biodegradable, but our charcoal infused vegan floss is not compostable or biodegradable.
WHAT’S THE BEST WAY TO REFILL THE DENTAL LACE CONTAINER?
A: Here’s a video with tips on ways to best use Dental Lace. Video
DO YOU HAVE ANY FLOSS WITHOUT MINT FLAVORING?
Yes! Our vegan and plant-based vegan do not have flavor.
WHAT’S THE DIFFERENCE BETWEEN THE BAMBOO CHARCOAL INFUSED VEGAN & PLANT-BASED VEGAN FLOSS?
Our vegan floss is bamboo charcoal infused polyester. It has candelilla wax and no peppermint essential oil flavor. It does not compost. Our plant-based vegan floss is polylactic acid otherwise known as PLA -- a biobased plastic made from corn. It is biodegradable. It has candelilla wax and no peppermint essential oil flavor. There’s plenty of research out there reporting that PLA composts. Although we have not had it officially tested, we have tried it in our home bins and it composts in 6 months.
WHY USE PLASTIC REFILL BAGS?
Our packaging is 100% compostable. Our green boxes are 100% Recycled Paperboard that is compostable. Our refill storage bags are 100% certified compostable PLA. See clearbags.com/eco to learn more about them. We also ship our products in 100% recyclable envelopes or boxes.
WHERE IS DENTAL LACE REFILLABLE FLOSS MANUFACTURED?
Dental Lace Inc is located in Maine, U.S. We're a bunch of passionate planet lovers who are doing our best to rid the world of harmful plastic dental floss. Our employees, assembly and distribution facilities, packaging, and brand are all from Maine too. Our 100% silk floss is from Italy. Our refillable containers are from China.
DOES THE FLOSS SHRED OR BREAK? (WARNING: LONG ANSWER)
Dental Lace is proud to offer plastic-free floss using primarily 100% silk. Silk is one of the strongest fibers in the world but can shred or break when dragged over sharp or uneven surfaces.
Some customers with tight teeth or sharp spots have told us that our Dental Lace silk floss sometimes breaks and shreds when they are flossing.
If you are someone with very tight teeth or uneven edges on your tooth surfaces, you might want to purchase one of our Dental Lace Vegan flosses, which are stronger. If you are using our silk floss now or want to give it a try, we offer the following suggestions to reduce the chance of breakage and shredding:
- 1. Pull the floss straight up and out without dragging it along the sharp edges of the hole in the cap, then cut it using the cap-cutter.
- 2. After you have cut the floss, test the strength by pulling the floss in opposite directions. If it breaks, recycle that piece and use the remaining section to floss.
- 3. Floss the tight or uneven area of your mouth using an up and down motion. And it helps to slow down, just a bit.
- 4. As recommended by dentists, be sure to use new parts of the floss as you move through your mouth. This will ensure that the section of the floss you are using is new for each area of your mouth and will also prevent germs from spreading from one section to another.
IS THE BERRY BLUE BLUEBERRY FLAVORED?
Our "style" names are inspired by the beauty around us in Maine. We know how much you love Maine’s wild blueberries but our Berry Blue is mint flavored with a pretty blue label.
WHY THE NEW CAP?
We are offering a new container with cap to protect the floss.
CAN I BUY JUST THE NEW CAP?
Sorry. No. The new containers are a different size. We can't guarantee the new caps will fit on the previous containers.
DO YOU GIVE FREE SAMPLES TO DENTAL HYGIENIST STUDENTS?
At this time we do not provide free samples to dental hygiene students but we do offer a 10% discount to all students. Please use discount code: zerowastestudent at checkout.
IF THE ITEM IS OUT OF STOCK, WHEN WILL I BE ABLE TO ORDER IT AGAIN?
Dental Lace is growing at such a fast pace that it is difficult to keep the inventory in stock. Please hang in there while we manage the growth stage of our company. Like the old saying goes, Good things are worth waiting for!
HOW DID YOU COME UP WITH THIS IDEA?
For years, I’ve carried around dental floss to make sure I could get my teeth clean while at work. Not only were the containers ugly, but I realized that they were rarely recyclable. While it seems like a small thing, it all adds up! So I decided to create my own fashionable, refillable floss containers.
DO YOU OFFER FREE SHIPPING?
Yes! We ship free for all orders over $25!
DO YOU HAVE INTERNATIONAL SHIPPING?
We ship to our neighbors in Canada and Mexico, but we no longer ship all over the world. The shipping rates and taxes cost more than our product. Let us connect you with one of our international distributors.
WHERE CAN I BUY DENTAL LACE LOCALLY?
The best way to find your local store is to contact us at email@example.com. Be sure to tell us your location so we can match a location near you.
Have more questions?
If you have a question we have not answered, please reach out! CONTACT